![]() ![]() ![]() Provided the item is unopened and in mint condition we'll replace the item or provide a full refund. The item I received is not the item I ordered ![]() Please note: Due to hygiene reasons we are unable to accept change of mind returns on earrings, pierced jewellery, shoes that are not in their original packaging, swimwear, and underwear. Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item. The shipping for the return will also be at the cost of the buyer. If you've changed your mind you can return your clothing item as long as it's in mint condition with tags/labels still attached and returned within 30 days of delivery. I've changed my mind about an item of clothing I ordered This is at the discretion of Mighty ApeĬontact customer service to arrange a return. Please be aware due to a change of mind a 20% restocking fee may be charged. Account credit for change of mind returns will expire 3 years after the date of issue, so make sure you use this to purchase something awesome right away!ĭue to hygiene reasons, we are unable to accept change of mind returns for headsets or earphones if they have been opened so please choose carefully. If you've changed your mind you can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery. I've changed my mind and no longer want the item I ordered You provide any passwords (or remove passwords) that may be required to gain access and reproduce a faultĬontact customer service to arrange a return.You provide the serial number for electronics and computer items.You accurately describe the fault or damage (this will ensure our repair agents can reproduce the fault or error).You provide the original packaging (if you still have it).Please note items that require repair or assessment by a 3rd party can take several weeks to be processed.įor the fast processing of your return, please ensure the following: We are committed to protecting your rights under the Consumer Guarantees Act, and working with our suppliers to assist with warranty claims. If your item becomes faulty after a period of time, we will assist wherever possible to repair or replace your item. I've had my item for a while, but it no longer works as described You attach clear photographs of the damageĬontact customer service to arrange a return.You accurately describe the fault or damage.You retain the original packaging, including the Mighty Ape box or satchel, if the item has arrived damaged.Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.įor fast processing of your return, please ensure the following: Once you have notified us, we will arrange for the return of the product for assessment. If your item has arrived and is faulty, damaged, or not working as intended, please notify us as soon as possible. The item I ordered arrived damaged, faulty or doesn't work as intended ![]()
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